I UN-HEART (HATE) UPS - Update

A few weeks ago I vented my frustration with UPS here. Here is an update.

Two weeks ago I got through to a customer service rep. Even on that day I was passed around quite a bit before I got to this lady. To my surprise she actually spoke to me instead of putting on hold, she actually listened. Finally someone asked me about the suitcase I had lost. She asked me to fax her an invoice of suitcase contents. I sent one immediately. A week later she called me back saying they found it in some warehouse somewhere and yesterday I got it. When I opened it last night I realised there was more than just clothes in there. I got an award in grad school that was in there, gifts from my friends was in there. I am glad I got it back. Thanks nice customer lady, I applaud you, cannot say the same about your colleagues. But then you were just doing your job, its just that your colleagues have set the standard so low.

Anyway I am going to call her tomorrow and ask her if she could refund the shipping charges. I don't think I have to pay for something which was delivered 21 days too late and after 10 hours of phone calls. If anything I will have to bill them back at my current billing rate which would cost them 10 times the shipping I paid them. If only this were a perfect world. I am going to ask for at least the shipping charges back.

As far as my relationship with UPS goes, I break up. Never ever will I use your service. I will boycott all online business that use UPS. I know it is a drop in the ocean and I exercise my right to hold my drop from reaching the ocean.